Frequently Asked Questions

• Opening an Account
• Commissions, Fees, Margins
• Quotes, Charts, Research
• Online Trading
• Financial Security/Stability
• General Questions

Online Trading

How fast are my fills reported?

Because your order goes directly to the floor and fills are returned directly to you, the execution and reporting process is fast and efficient. Market orders on electronic products are filled and reported almost instantly.

What hours can I trade online?

General order entry system hours are from Sunday at 5 PM CST through market close on Friday. Many contracts can be traded 24 hours a day but each market is unique. Consult your account representative for trading hours and platform accessibility.

What markets can I trade online?

Almost all United States and Canadian exchanges -- electronic and open outcry markets. Additionally, efutures.com offers access to Eurex, Liffe, and Matif.

How are my orders routed?

Orders are routed directly from your computer to the exchange -- orders do not stop at our office.

How reliable are the trading platforms?

The platforms we offer have proven to be very reliable. If your platform should fail for some reason, you are always able to place an order with our Express Order Desk.

What happens if the Internet or order entry platform malfunctions?

You are always welcome to call us with orders or questions. We have a substantial order desk that can handle a large volume of telephone calls so help is always available.

Are the order entry systems browser-based or do I download software?

We offer browser-based and Windows applications. Choose whichever works best for you.

Is the traffic from the order entry systems encrypted?

Yes, using 128-bit SSL encryption.

efutures.com is a trade name used by the Knight Futures division of Knight Capital Americas LLC ("KCA"). KCA is a futures commission merchant and registered broker-dealer, member FINRA/SIPC. Futures customers should be aware that futures accounts, including options on futures, are not protected under the Securities Investor Protection Act. Past results are not necessarily indicative of future results. Because the risk of loss in trading can be substantial, carefully consider the inherent risks of such an investment in light of your financial condition.